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Unemployment Debit Card

Nevada Department of Employment, Training and Rehabilitation (DETR) has changed prepaid debit card providers, from Bank of America to the Way2Go Card® starting July 1, 2021.

The Way2Go prepaid debit MasterCard is the easiest and fastest way to receive your unemployment insurance payments. Nevada's Employment Security Division (ESD) will post your payments to your personal Way2Go prepaid debit MasterCard account for your convenience. You are not allowed to spend more than the amount of funds posted to your account.

Benefits of the Way2Go Prepaid Debit MasterCard: 

• Pay for all types of purchases quickly and easily. 
• Access to your funds anywhere debit MasterCard cards are accepted. 
• Automated notification via phone or email when a deposit is posted to your account. 
• Transfer unemployment benefits from your prepaid debit MasterCard directly into your checking or savings account. 
• Contact the customer service toll-free number at (844) 542-1115, to ask questions and obtain your balance. 
• Online access to your account and personal transaction history. 
• The prepaid debit MasterCard expires after 5 years.

Way2Go Benefit Cards will be sent by mail

Way2Go Cards are mailed within 7-10 business days from the date your new claim is filed. Your card will arrive in a plain, white, window envelope. Do not throw away this envelope without removing its contents. If you lose your card or did not receive your card within 7 to 10 business days, contact customer service at (855) 542-1115.

Receipt of this card does not guarantee that you have met all eligibility requirements, or indicate that you have funds available.

Activating the Way2Go Card

Use the Way2Go Card® mobile app, GoProgram.com, or call (844) 542-1115 to activate your Card and create your PIN.
Activate your debit card as soon as you receive it, even if your eligibility is still pending. Failure to activate your card may cause delays in future benefits. The debit card will come with instructions on how to set up direct deposit from the card to your bank account. Make sure to keep the card until the expiration date in case you need benefits in the future.

Receiving Benefits Payments

Your benefits will be deposited to the card when you file your UI claim and meet the eligibility requirements for unemployment. If your claim is approved, your benefits will be deposited within 48-72 hours of the first payable week approved by Nevada DETR. Please remember to continue to certify for benefits weekly; failure to do so will result in benefits not being added to your card.
Timeline for receiving funds for new filers:
• Successfully file UI claim (week 1)
• File your weekly claim (week 2)
• Benefits deposited to your debit card (week 2, if immediately eligible**)
• Continue filing weekly claims
• Each week your deposit will post to the card within 48-72 hours
**A hold on your claim due to eligibility issues will delay payment to your card

How do I transfer funds from my Way2Go Card to my Bank Account?

The debit card will come with instructions on how to set up direct deposit from the card to your bank account. You can also contact customer service at (844) 542-1115 or visit www.GoProgram.com.

What if I don’t receive my Way2Go debit card?

The first thing you should do is make sure your address is updated in your claimant portal. If you have a long address, be sure to put your apartment or unit number on the second address line. For help with this, you can also contact the call center by phone.

You may also call Way2Go to check the status of your card. You may contact their Customer Service at (844) 542-1115. Way2Go Card® call centers can only assist in matters relating to the debit card itself. Way2Go Card® cannot answer any unemployment questions relating to the release of your funds. Only contact Way2Go Card® to report a lost or stolen card or if you need assistance in resetting your debit card PIN. You can contact customer service at (844) 542-1115 or visit www.GoProgram.com.

What if I receive a debit card but I did not file a claim?

Click here and select Report Fraud to DETR. Follow the instructions on how to properly report the potential fraud. If you do not have a claim on file, and you suspect fraud, you may destroy the debit card after reporting the potential fraud to DETR.

**IF YOU STILL HAVE A BANK OF AMERICA BENEFIT CARD:

  • Spend or withdraw any remaining funds on your Bank of America card prior to December 31, 2021. To obtain the current balance on your Bank of America card, you can visit the Bank of America cardholder website at www.bankofamerica.com/nevadauidebitcard. You can spend down the funds on that card as you normally would, or you can transfer the balance to a bank account through the Bank of America cardholder website. Funds cannot be transferred from your Bank of America card to your Way2Go Card®.
  • To retrieve funds remaining on your Bank of America card after December 31, 2021, call the number on the back of your card. Bank of America will assist you with obtaining your remaining balance with options including the ability to transfer funds to an existing checking or savings account through the “Transfer Funds” option on the Bank of America cardholder website, or through an Emergency Cash Transfer (Western Union). If you require the funds by check, it will take additional time to process. If you request a check, you will not have access to your money until the check is processed and you deposit or cash the check, so it is important to use or withdraw those funds before the December 31, 2021 deadline to avoid delays.
  • If your Bank of America card is lost or stolen, replacement cards will only be issued prior to September 1, 2021. If your card is reported lost or stolen after September 1, 2021 you will need to contact Bank of America at (888) 339-8569 to retrieve your funds.
  • Bank of America may close your existing account at any time on or after July 1, 2021, and your account remains subject to the terms of the Bank of America Cardholder Agreement.