New Unemployment Debit Card

Nevada Department of Employment, Training and Rehabilitation (DETR) has changed prepaid debit card providers, from Bank of America to the Way2Go Card®. This transition will not affect your claim, only how you will receive your benefits beginning in July 2021.

*7/1/21 Update

  • What should I do if I called Way2Go and they didn't have my account yet?

DETR is working with Way2Go to update all addresses and ensure enrollment for all active claimants. If you don’t receive your card by July 9, call Way2Go to check the status (844) 542-1115.

*6/25/21 Update

  • What should I do if I haven’t received my Way2Go card yet?

The first thing you should do is make sure your address is updated in your claimant portal. If you have a long address, be sure to put your apartment or unit number on the second address line. For help with this
you can also contact the call center by phone. 

If you don’t receive your card by the first week in July, (July 9) call Way2Go to check the status, (844) 542-1115. Cards were mailed throughout the month of June, so it’s possible some cards will arrive in the mail
through the first week of July.  

  • When will my benefits load onto the new debit card?

If you file your weekly claim on June 27, 28 or 29, 2021 your benefits will be deposited onto your Bank of America debit card.
If you file your weekly claim June 30 or after, your benefits will be deposited onto your new Way2Go debit card.

  • What's happening: Starting on July 1, 2021, DETR will be using the Way2Go® Card for benefit disbursement. You will no longer receive benefit payments on your Bank of America debit card.

Way2Go Debit Card

  • What to expect: You will soon receive a Way2Go Card® Debit Mastercard® in the mail. This card will replace your Bank of America debit card for future benefit payments. See the sample card above. Please contact DETR immediately if your mailing address or contact information has changed.
  • What you need to do:
    • Activate your new Way2Go Card® as soon as you receive it, even if your benefits eligibility is still pending. Failure to activate the card could delay future benefit payments.
    • Expect your benefit payments to start being deposited to your new card starting July 1, 2021.
    • Use your new Way2Go Card as you would normally or sign up for card to bank transfers at www.goprogram.com.
  • Spend or withdraw any remaining funds on your Bank of America card prior to October 1, 2021. To obtain the current balance on your Bank of America card, you can visit the Bank of America cardholder website at www.bankofamerica.com/nevadauidebitcard. You can spend down the funds on that card as you normally would, or you can transfer the balance to a bank account through the Bank of America cardholder website. Funds cannot be transferred from your Bank of America card to your Way2Go Card®.
  • To retrieve funds remaining on your Bank of America card after October 1, 2021, call the number on the back of your card. Bank of America will assist you with obtaining your remaining balance with options including the ability to transfer funds to an existing checking or savings account through the “Transfer Funds” option on the Bank of America cardholder website, or through an Emergency Cash Transfer (Western Union). If you require the funds by check, it will take additional time to process. If you request a check, you will not have access to your money until the check is processed and you deposit or cash the check, so it is important to use or withdraw those funds before the October 1, 2021 deadline to avoid delays.
  • If your Bank of America card is lost or stolen, replacement cards will only be issued prior to September 1, 2021. If your card is reported lost or stolen after September 1, 2021 you will need to contact Bank of America at 888-339-8569 to retrieve your funds.
  • Bank of America may close your existing account at any time on or after July 1, 2021, and your account remains subject to the terms of the Bank of America Cardholder Agreement.
  • For more information: Please contact Nevada DETR (https://detr.nv.gov) for further information on receiving benefit payments following July 1, 2021.
Way2Go Card - Fee Schedule and Disclosure

Frequently Asked Questions  (Updated: June 25, 2021)

Additional Fee-Free ATM Locations for the Way2Go Card