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Rehabilitation Division

Client Assistance Program

The Client Assistance Program (CAP) is designed to assist individuals with disabilities resolve problems they may experience with any of Nevada's rehabilitation programs. CAP representatives are also responsible for informing individuals with disabilities of the rehabilitation programs, services and benefits available in Nevada. This goal also includes reaching residents who have traditionally been underserved by rehabilitation programs.


Services Include:

  • Advising persons with disabilities of their rights and responsibilities under the federal Rehabilitation Act and employment section of the Americans with Disabilities Act
  • Assisting individuals with disabilities resolve problems or disagreements with rehabilitation service providers
  • Helping clients with the appeals process if denied rehabilitation services
  • Referring individuals who are ineligible for rehabilitation services to other public or private agencies that may be of assistance

CAP Provider:

The Client Assistance Program (CAP) is provided by the Nevada Disability Advocacy and Law Center (NDALC). The NDALC has been providing legal and non-legal advocacy to individuals with disabilities statewide since 1995. As a private non-profit protection and advocacy organization, NDALC operates the CAP in a truly independent and autonomous manner in conformance with the spirit and the letter of federal law. With locations in 3 communities, NDALC has a greater ability to serve applicants and clients of the Vocational Rehabilitation (VR) and Independent Living (IL) programs statewide, and to provide statewide outreach and education.

NDALC administers the CAP to achieve fair and impartial dispute resolution between applicants and clients, program staff and service providers. NDALC works closely with DETR’s Rehabilitation Division to ensure that VR and IL applicants and clients are aware of their rights to utilize CAP and receive accurate contact information. NDALC strives to provide excellent service to Nevadans with disabilities, as does the Rehabilitation Division.


The Nevada Disability Advocacy and Law Center (NDALC) can be contacted via the following methods:
 
Phone: (888) 349-3843 and (702) 257-8150; Relay Nevada 711
Website: http://www.ndalc.org
Email: CAP@ndalc.org
Physical Locations/Mail: http://www.ndalc.org/contact/

Southern Office

2820 West Charleston Blvd.
Suite 11
Las Vegas, NV 89102
Phone: 702-257-8150
Toll-Free: 1-888-349-3843
Nevada Relay: 711
Fax: 702-257-8170
lasvegas@ndalc.org

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Northern Office

1875 Plumas Street
Suite 1
Reno, NV 89509
Phone: 775-333-7878
Toll-Free: 1-800-992-5715
Nevada Relay: 711
Fax: 775-786-2520
reno@ndalc.org

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Elko Office

905 Railroad Street, Suite 104B
Elko, NV 89801
Phone: 775-777-1590
Toll-Free: 1-800-992-5715
Nevada Relay: 711
Fax: 775-753-1690
elko@ndalc.or

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NV Relay 711 or 800-326-6868
TTY 775-687-5353
An equal opportunity employer/program.
Auxiliary aids and services available on request by individuals with disabilities